Wix Business Numbers
OVERVIEW
Business phone numbers is a product within Wix enabling users to have their own dedicated business phone number while keeping their personal number private.
The product is available in the US, Canada, and the UK. It has around 15k paying users and growing steadily.
ROLE
I was part of every steps of this project. From ideation to launch. The project was kicked off in May 2019, launched in June 2020 and I'm still working on this project to this day. I wore many hats along the course of this project. I worked on product, business and of course UX.
GOAL
Create the best virtual phone numbers service for SMBs, which is seamlessly integrated to Wix CRM
Research
The research for this product was really thorough, including: competitors research, business research, UX and visual research.
COMPETITORS RESEARCH
Multiple competitors were analyzed. We looked at their pricing, the features they offer, but also their flows and how usable they are.
BUSINESS RESEARCH
We analyzed and met with different phone numbers and network providers such as Twilio, Bandwidth, Nexmo, Plivo, etc... In the end, we decided to move forward with Twilio.
TOP COMPETITORS' FEATURES
Sketches & Wireframes
The first step of this project was to pitch our idea to management. We needed to show that there was a need and to present a viable concept. We started this project with a one-week intensive workshop where I sketched out the happy flow and did high-level wireframes.
LOW FIDELITY SKETCHES
WIREFRAMES
User Interfaces
This product includes many different flows, both on desktop and mobile. It includes the purchase flow, the settings flow, and the calls flow.
PURCHASE FLOW
DESKTOP SETTINGS
MOBILE SETTINGS
CALLS FLOW
